"You just can't compare a spreadsheet to the many benefits of VSS PRO. Making the switch was easy."
— Judy Bailey, Peninsula Regional Medical Center Communications Supervisor
Overview
Industry
Health Care
Customer Profile
Medical Center serving over 500,000 patients annually in Salisbury,
MD
Situation
Spreadsheet ineffective for staff scheduling
Solution
Visual Staff Scheduler® PRO
Benefits
Quick Setup
Time savings
Immediate ROI
About ABS
Atlas Business Solutions, Inc. (ABS) is a leading developer of easy-to-learn,
easy-to-use, and affordable business management software.
1-800-874-8801
Customer Profile
Founded in 1897, Peninsula Regional Medical Center is a tertiary care
facility, providing specialty services to over 500,000 patients a year
in the Delmarva Peninsula region. With over 350 beds, 300+ physicians
and 2,400 health care professionals, Peninsula Regional is one of the
busiest medical facilities in Maryland.
Situation/Challenge
Peninsula Regional needs to staff a 24/7 Switchboard along with providing
12-hour service at the Information Desk to assist its many visitors.
This dedicated support staff provides patient locations and directions,
handles all incoming phone calls, and answers any visitor questions.
Peninsula Regional encountered many challenges when trying to schedule
its Information Desk and Switchboard personnel with a custom-built spreadsheet.
According to Judy Bailey, Communications Supervisor, "I was tired of
spending hours trying to schedule my staff. It was difficult and time
consuming to coordinate shift changes and keep track of time-off requests,
all while making sure our shifts were still covered."
A manager from another department recommended Visual Staff Scheduler®
PRO (VSS PRO) to Ms. Bailey which was being used to schedule their nursing
staff. She decided to give it a try.
Solution
In no time, Ms. Bailey was able to install VSS PRO and start using it
to schedule her staff. "Making the switch to VSS PRO was easy," she
said. "You just can't compare a spreadsheet to the many benefits of
VSS PRO. When my staff requests any changes to the schedule, I don't
have to re-do an entire schedule. Any modifications can now be done
in seconds and I can publish an updated schedule immediately."
Additionally, VSS PRO now indicates how many people or hours Peninsula
Regional Communications Department needs by position and shift, and
automatically calculates if too many or too few employees are scheduled
based on staffing requirements. "I love the flexibility of VSS PRO,"
said Bailey. "I can now rotate shifts, copy shift patterns and publish
schedules in any format."
Benefits
From the first day Ms. Bailey started using VSS PRO, she experienced
time savings. "Scheduling is now very easy and is not as time consuming
as it used to be," said Bailey. "VSS PRO paid for itself after the first
time I used it."
